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Client Coach: Call Quality & Leadership
Job in
Pontiac, Oakland County, Michigan, 48340, USA
Listed on 2026-09-09
Listing for:
United Shore Financial Services LLC
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
UWM is seeking a Client Experience Coach to mentor team members who interact with clients on the phone. You will listen to call clips, provide feedback, and lead side-by-side coaching across our 600,000-square-foot campus to ensure adherence to best practices in client service.
You will schedule sessions, log detailed feedback, and prepare formal reports for leaders while facilitating training for the Client Service team.
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