Veterans Benefits Counselor I

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service.

For more information about Oakland County benefits and employee perks, please visit:

General Summary

Location:

Pontiac, MI Compensation: $60,990 - $81,714 annually

Are you passionate about serving those who served our country? Oakland County is seeking a compassionate and motivated Veterans Benefits Counselor to help veterans and their families navigate the benefits they've earned through military service. In this rewarding role, you'll provide expert guidance, advocate on behalf of veterans, and assist with claims and appeals while helping individuals access federal, state, local, and community resources.

This is an opportunity to make a meaningful difference by ensuring veterans and their dependents receive the support, services, and benefits they deserve.

• Counsel veterans and their dependents on available federal, state, local, and community benefits and resources
• Prepare, submit, and advocate for veterans' benefit claims and appeals with the U.S. Department of Veterans Affairs and other agencies
• Review medical documentation and supporting evidence to strengthen disability compensation and other benefit claims
• Research and interpret changes to veterans' laws, regulations, and benefit programs to ensure accurate guidance
• Communicate with the U.S. Department of Veterans Affairs, military organizations, healthcare providers, and other agencies on behalf of veterans
• Educate veterans and their families about available programs, eligibility requirements, and application processes
• Maintain accurate case records and documentation while ensuring confidentiality and regulatory compliance
• Utilize County technology and department software to manage cases, prepare reports, and support daily operations

• Make a lasting impact by helping veterans and their families access the benefits they've earned through their service
• Build trusted relationships while serving as an advocate during some of life's most important moments
• Work in a mission-driven environment dedicated to honoring and supporting those who served our nation
• Develop expertise in veterans' benefits, disability claims, appeals, and public service programs
• Collaborate with federal, state, local, and community partners to improve outcomes for veterans
• Enjoy competitive pay, excellent benefits, and the stability of a rewarding public service career

• Possess an Associate's degree or sixty (60) semester credit hours from an accredited college with a major in Sociology, Psychology, Business Administration or closely related field; AND Have two (2) years full-time work experience providing counseling in a public setting; OR Possess a Bachelor's degree from an accredited college or university with a major in Sociology, Psychology, Business Administration or closely related field.
• NOTE:
  
  Applicants possessing transcripts from a college or university outside of the United States will be required to provide documentation of degree equivalency from a member of the National Association of Credential Evaluation Services ((Use the "Apply for this Job" box below).). The degree evaluation will be required for application processing. Pass the complete examination, including the employment medical established for this classification. Successfully complete the six month probationary period.

It is desirable that applicants be veterans of the United States Armed Forces and have a discharge under honorable conditions from their last period of service. Reasonable ability to communicate with the general public. Reasonable ability to relate to the problems often realized by veterans in comprehending and securing available veterans' benefits and opportunities.…