SeviceNow Administrator

Service Now Administrator

• In a hybrid workplace with 2-days on-site, the primary responsibility of the Service Now Administrator is for development, administration, configuration, and ongoing maintenance of the Service Now platform.
• This will include supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules.
• In addition to support functions, the Service Now Administrator performs design and implementation tasks such as; requirements gathering, configuration, integration and testing.
• The Administrator partners with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
• The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
• The candidate must have 5+ years of hands on experience development and administration of Service Now, have excellent problem solving skills, and strong written and verbal communication skills.
• Experience Level: 5+ Years
• Duration: Open Ended/Long-Term
• Environment: Service Now, MS 365 Services, .Net, Agile. Hybrid workplace with 2-days on-site per week.