HD Service Manager

Bostick Truck Center is seeking a Heavy-Duty Service Manager to join our team dedicated to excellence and growth in 2026. The Heavy-Duty Truck Service Manager will be responsible for rebuilding and strengthening the service department into a high-performing, efficient operation. This role will create and implement Standard Operating Procedures (SOPs), develop the service team, and ensure a superior customer experience. The Service Manager oversees daily workflow, productivity, and quality while establishing a culture of accountability, safety, and continuous improvement.

• Rebuild and structure the service department for long-term success
• Develop and implement SOPs to improve consistency and efficiency
• Lead, coach, and hold staff accountable to performance goals and KPIs
• Manage repair order flow including scheduling, estimating, and timely completion
• Communicate clearly with customers regarding repair needs and status updates
• Track and manage department performance metrics including labor efficiency and profitability
• Review and approve estimates, warranty claims, and invoices
• Partner with Parts Department to ensure timely availability of components
• Maintain a clean, safe, organized, and compliant shop environment
• Support recruiting, onboarding, and ongoing training of technicians and service staff
• Resolve escalated service concerns promptly and professionally
• Promote a positive, team-oriented culture focused on quality and customer satisfaction

• 3 or more years of service management or supervisory experience in a heavy-duty or dealership environment preferred
• Technical understanding of fleet maintenance, truck repair operations, and trailer systems
• Previous Class 8 truck and trailer experience strongly preferred
• Experience implementing processes/SOPs
• Strong leadership, communication, and interpersonal skills
• Proficient in-service management software and Microsoft Office Suite
• Organizational & Planning:
• Strong Customer Service & Relationship Management
• Problem-Solving & Decision-Making
• Safety & Compliance Knowledge
• Brings strong leadership that builds trust and teamwork in the service department

• Ability to work in a shop environment with noise, fumes, and temperature fluctuations.

• Strong base salary + monthly performance bonus.
• Day 1 Medical Benefits
• 401(k) with up to 5% company match
• 9 Paid holidays
• Paid time off
• Standard Monday–Friday, 7:00 AM – 5:00 PM
• Year over year growth
• Opportunity to rebuild and shape the service department
• Your voice matters here, and we encourage creative input to help drive our success.

If you are ready to lead a motivated team that values growth, quality, and customer satisfaction, we’d love to hear from you.