Stability Services Case Manager

About Lighthouse:

Lighthouse MI is a growing non‑profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community.

With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long‑term economic stability.

Lighthouse owns and operates Spero Housing Group, a subsidiary non‑profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as Hand Up, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

The Case Manager will work with formerly homeless individuals and families placed in Lighthouse’s permanent supportive housing program to seek and secure longer‑term housing solutions and increase their overall self‑sufficiency. This case manager will provide wraparound supportive services to clients at our Coolidge Place Apartments in Oak Park and connect them to other community resources. The ideal candidate will be able to work well with a team of case managers to identify and address client needs related to housing stability.

An ideal candidate will also have great interpersonal skills to foster positive relationships with clients who may have significant barriers to accessing housing and resources.

• Maintain a caseload of 16 clients
• Assist clients in obtaining personal documents necessary for the housing programs
• Outreach to landlords for mediation, negotiation, and tenant relations
• Link clients to resources for move‑in costs, furniture, moving services, etc.
• Provide ongoing case management services to clients following the Housing First model with a strength‑based approach by conducting in‑home/in‑community case management support at least monthly
• Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS)
• Track case management activities and client outcomes in HMIS as well as in an internal tracking‑log
• Enter data in real time when possible, and at least within 48 hours
• Ensure data is entered into HMIS and other applicable systems by the given due date every month
• Manage and maintain the MSHDA waitlist and MSHDA portal
• Screen application
• Work closely with the Property Manager
• Conduct general monthly inspections

• Foster and coordinate inter‑agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long‑term stability
• Ensure the proper maintenance of client‑related files and records
• Continuously improve and consistently implement various case management and data collection tools
• Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client‑centered, and inclusive environment for clients, staff, interns, and volunteers
• Assist with answering phones and crisis calls as needed
• Participate in internal and external task forces and committees working to assist the homeless population

• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
• Bachelor’s degree
• 1–2 years’ experience in a role directly or indirectly related to human/social services and/or case management
• Reliable transportation to transport clients and maintenance of automobile insurance
• Valid driver’s license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position
• Knowledgeable in Microsoft Office Suite and Google Apps
• Flexibility and the capacity to prioritize tasks in a rapidly changing environment
• Ability to multitask effectively in a fast‑paced environment
• Ability to work with a challenging and diverse population

• BSW from a 4‑year accredited college or university or master’s degree in a related field
• 2+…