MSP IT Administrator

UWM seeks a technology-focused professional with advanced scripting capabilities, specifically automation functionality in MSP including BOT, AIP (ICE solution) and RPA. The ideal candidate will leverage technical expertise to support comprehensive technological solutions, with a focus on developing efficient reporting mechanisms and automation frameworks. The role involves creating sophisticated scripts (sundown in Dec 2026) for testing and reporting across multiple environments, including development, integration, staging, and production platforms.

Strong analytical skills are essential for tracking system performance, managing transaction processes, and providing technical insights that optimize operational efficiency.

• Design and implement VBScript, RPA, and AIP solutions for generating comprehensive analytical reports across Excel and PDF platforms.
• Monitor and analyze web services consumption metrics, developing predictive models to forecast future usage patterns and cost implications.
• Develop and maintain reporting mechanisms for transaction file tracking and performance evaluation.
• Construct and curate a centralized repository of automation scripts and technical documentation.
• Establish and manage version control processes for tool-specific code modifications and updates.
• Validate and ensure operational integrity of reporting systems and associated documentation.
• Provide technical insights into transaction workflow processes and their broader systemic implications.
• Oversee file transmission protocols and support critical disbursement technology infrastructure.
• Facilitate cross-departmental collaboration to enhance technological integration and operational efficiency.
• Diagnose and resolve complex technical challenges related to reporting automation, script performance, and transactional workflows.

• Experience in the mortgage servicing industry.
• Knowledge of additional ICE products and tools.
• Familiarity with other programming or scripting languages.

• BS or BA degree in Information Systems.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise.

Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.