Service Engineer - Security

Job Description

We are at the forefront of cutting‑edge security innovation, specialising in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high‑profile environments.

We don’t just install technology—we engineer peace of mind. By combining proprietary systems with best‑of‑breed technologies and meticulous project management, we deliver fully integrated, turn‑key solutions tailored to each unique site. Our team conducts comprehensive threat and vulnerability assessments to ensure every solution is both precise and future‑proof.

What sets us apart is our deep expertise in high‑end surveillance and bespoke installation techniques. This makes us a trusted partner in the most sensitive and demanding environments. If you’re passionate about innovation, precision, and making a real impact in the world of security, you’ll thrive here.

As a Systems Engineer, your primary responsibility will be to provide exceptional engineering services to our customers across system maintenance and service delivery for CCTV, Access Control, and Intruder Alarm systems. You will ensure all work meets or exceeds customer expectations and that Johnson Controls is seen as a trusted partner in delivering world‑class engineering solutions.

In this role, you will take full ownership of all engineering service activities, planned and preventative maintenance, and respond to technical call‑outs. You will coordinate between internal teams and customers, maintain excellent communication, and keep accurate paperwork and billing records.

You will also support the team by offering expertise when responding to technical faults, working closely with new and existing customers to maintain, optimise, and enhance their systems. Participation in the on‑call rota for 24/7 engineering support is required.

• Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
• Manage system maintenance tasks and monitor all installed systems and infrastructure.
• Ensure that solutions and services meet or exceed customer expectations.
• Complete all project and service‑related documentation to meet business timelines and operational standards.
• Adhere to Johnson Controls’ procedures and Health & Safety policies.

• Strong experience in integrated enterprise‑level systems, including CCTV, Intruder Alarm Systems, Perimeter Detection, Access Control, Video Intercom Systems.
• Hands‑on experience with technologies such as Genetec, Gallagher, Milestone, FLIR Latitude, Pro Watch, and Commend.
• Experience with high‑end CCTV cameras (Bosch, Axis, optical/thermal imaging).
• Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
• Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
• Excellent communication skills, both internally and externally with customers.
• Self‑driven, enthusiastic, and able to work independently.
• Professional demeanor and customer‑centric approach.

• Willing to travel and spend time away from home.
• Self‑motivated with a positive, customer‑focused attitude.
• Proven ability to deliver high‑quality customer engineering services.
• Reliable and capable of working both autonomously and as part of a team.
• Must be able to achieve and maintain government‑level SC clearance.