Plumbing Technician

• Deliver services efficiently, effectively, and with a focus on value for money.
• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
• Support day-to-day delivery of ensuring performance targets and standards are met.
• Support and contribute to team objectives, learning, and wellbeing as appropriate.
• Use data, insights, and feedback to identify and implement service improvements.
• Actively Support and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
• Ensure accurate reporting to managers on performance, risks, and outcomes.
• Promote health and safety, safeguarding, and compliance with organisational policies.
• Uphold the Association's values:
  Committed, Respectful, Integrity
• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
• Promote and uphold equality, diversity, and inclusion in all work.
• Commit to continuous learning and development.
• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
• Contribute to a positive team environment and achievement of organisational goals.

Sound knowledge of Plumbing works and general building maintenance.

Understanding of health and safety requirements within the construction and maintenance environment.

Experience carrying out plumbing repairs and maintenance in occupied domestic properties.

Experience of delivering high-quality repairs within agreed timescales and service standards

Ability to inspect, diagnose and complete repairs independently.

Strong problem-solving skills with a practical and solutions-focused approach.

Ability to manage workload effectively and prioritise tasks.

Good communication skills, with the ability to explain repairs clearly to tenants.

Ability to use mobile or electronic job recording systems.

Ability to work at height and undertake physical tasks in line with health and safety guidance.

Ability to remain calm and professional in challenging or pressured situations