Front Desk Coordinator

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Pooler, GA, US

30+ days ago Requisition

Salary Range: $15.00 To $18.00 Hourly

Title:

Front Desk Coordinator Division:
Administration

Reports to:

Front Desk Lead

Pay Type:

Hourly

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests. As the coordinator for the front desk, this position is usually the first and last interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The position ensures efficient patient flow within the practice and maintains a full appointment schedule.

As Front Desk Coordinator, this position is responsible for welcoming all new and existing patients and guests to the practice, managing the check‑in and check‑out processes of the practice for all patients. The coordinator will familiarize themselves with the practice’s payment plan policies and communicate all options appropriately to patients at time of service and is responsible for maintaining the reception area in a way that is consistent with the practice’s Core Values.

• Greeting and checking in all patients and guests to the practice.
• Directing calls, answering patient questions, and scheduling appointments.
• Appointment confirmations.
• Receiving all incoming mail, phone messages, and email.
• Reporting to lead on the status of appointment schedule, any patient challenges or complaints, and maintaining and documenting all patient testimonials.
• Verifying patient insurance within the deadlines required by the practice.
• Overseeing the Weave messaging system.
• Following up on all fees due at the time of service.
• Helping to keep the Optometrist(s) on schedule and maintaining efficient patient flow.

• Hard Work – We show up fully, give our best, and follow through with excellence.
• Enthusiasm – We bring positive energy and purpose to our work each day.
• Self‑Drive – We take initiative, solve problems, and make smart decisions independently.
• Compassion – We lead with empathy and kindness, always showing others that we truly care.

• Communication Skills – Effectively communicate with patients, the practice brand, and all products and services in clear, layman language.
• Sales Skills – Possess a high degree of influential sales skills; communicate the practice/doctor’s stories and gain commitment.
• Frequent Interaction with Others – Manage multiple interruptions while maintaining friendly interactions with team members, patients, and guests.
• Customer Orientation – Be patient‑focused and deliver exceptional customer service in line with the core values.
• Team Player – Work well within the team, supporting all members in delivering on the patient experience.
• Detail Orientation – Maintain a high level of detail orientation despite frequent interruptions, ensuring accuracy and diligence regarding patient records, scheduling, and file maintenance.
• Pace of the Environment – Work at a fast pace, handling multiple tasks simultaneously, focusing on patient flow and experience.