Fleet Assurance Coordinator

• Serve as a primary point of contact for customer inquiries related to Fleet Assurance services.
• Assist customers with maintenance requests, service updates, and program-related questions.
• Maintain accurate customer records, service documentation, and account information.
• Support customer onboarding activities and ensure required information is collected and documented.
• Escalate customer concerns or service issues to management as appropriate.
• Coordinate maintenance and repair activities between customers, service providers, and internal teams.
• Monitor service progress and communicate status updates to customers.
• Assist with scheduling and tracking preventive maintenance activities.
• Help ensure maintenance requests are processed accurately and in a timely manner.
• Follow established Fleet Assurance procedures and workflows.
• Maintain service provider information, records, and documentation.
• Coordinate communication between service providers and customers as needed.
• Support collection of required documentation related to service events and compliance requirements.
• Escalate provider performance concerns to management for review.
• Prepare and distribute operational reports and service activity summaries.
• Maintain spreadsheets, dashboards, and tracking tools used by the Fleet Assurance team.
• Assist with invoice review, documentation verification, and data entry activities.
• Ensure maintenance records and supporting documentation are complete and accurate.
• Support audits, reporting requests, and administrative projects.
• Work closely with Top Tech operations, customer service, and account management teams.
• Support implementation of process updates and workflow changes.
• Participate in team meetings and contribute to continuous service improvement discussions.
• Demonstrate a commitment to customer service, professionalism, and teamwork.

• 2-4 years of experience in fleet maintenance administration, service coordination, transportation operations, customer service, administrative support, or a related field.
• Experience working with Microsoft Office Suite and Smartsheet.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with commercial fleets, maintenance operations, or transportation organizations preferred.
• Knowledge of preventive maintenance programs and repair processes preferred.
• Experience in reviewing invoices, maintaining records, or supporting operational reporting preferred.

Demonstrates expertise in fleet maintenance administration and service coordination, with a strong focus on customer service and operational efficiency. Proficient in managing documentation, communication, and compliance within transportation operations.

• Fleet Maintenance Administration
• Service Coordination
• Microsoft Office Suite
• Preventive Maintenance Programs
• Customer Service

• Fleet Maintenance Administration
• Service Coordination
• Preventive Maintenance Programs
• Invoice Review
• Operational Reporting

• Strong Organizational Skills
• Time Management
• Written Communication
• Verbal Communication
• Teamwork

• Fleet Assurance
• Transportation Operations
• Maintenance Operations
• Service Provider Communication
• Customer Onboarding

• Microsoft Office Suite
• Smartsheet
• Spreadsheets
• Dashboards
• Tracking Tools