Customer Service Representative

Position Overview

We are looking for a CSR to join our staff & serve America’s Best Pizzas!

As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

• Greet and welcome customers to the restaurant
• Take orders, process payments, & customer phone calls
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
• Receiving in-the-moment coaching & hands-on training
• Assisting management with in-store tasks & other daily store duties
• Prepare customer orders & help with kitchen prep activities
• Bag, box, wrap, & distribute orders
• Cleaning, maintaining, & stocking the showroom & kitchen
• Complying with the rules and regulations of the company