Account Manager

Overview

We're looking for an Account Manager to join our team, where you'll serve as the primary operational liaison between our customers and warehouse operations. In this role, you'll help ensure the successful execution of daily customer requirements by coordinating communication, managing operational workflows, and delivering exceptional customer service. Success in this role means building strong customer relationships, maintaining accurate documentation, resolving operational challenges, and partnering with Operations to consistently exceed customer expectations.

This role is ideal for someone who is customer‑focused, highly organized, and thrives in a fast‑paced logistics environment, with a passion for operational excellence, collaboration, and delivering outstanding service.

• Serve as the primary point of contact for assigned customer accounts, providing timely communication and exceptional customer service.
• Coordinate inbound and outbound appointments while partnering with warehouse operations to ensure customer requirements are executed accurately and on schedule.
• Prepare and maintain shipping, receiving, inventory, billing, and customer documentation to ensure accuracy and compliance.
• Generate customer reports, including Receiving Reports, Over, Short & Damage (OS&D) reports, inventory summaries, shipment updates, and other customer‑specific reporting.
• Support customer billing processes by preparing documentation and assisting with the resolution of billing‑related discrepancies.
• Leverage AI‑powered tools and technology to streamline administrative tasks, analyze operational data, improve reporting accuracy, enhance customer communications, and identify opportunities to impr

• Associate's degree or Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred; equivalent experience will be considered.
• Three (3) or more years of experience in customer service, account management, warehouse operations, logistics, transportation, or a related supply chain environment.
• Strong understanding of warehouse operations, inventory management, shipping, and receiving processes, transportation coordination, and customer service principles.
• Experience using Warehouse Management Systems (WMS), Microsoft Office Suite, and customer reporting tools.
• Excellent communication, organization, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment.
• Comfort leveraging AI‑enabled tools and emerging technologies to improve productivity, analyze operational data, automate routine tasks, and enhance customer service.

• Flexibility to support operational needs and customer requirements, including occasional after‑hours support during critical operational situations.
• Ability to build strong working relationships with customers and cross‑functional teams while delivering a high level of customer service.
• Strong attention to detail and the ability to prepare accurate operational documentation, reports, and customer communications.