Scheduler​/Customer Service Representative

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Livingood’s, Savannah’s largest independent home appliance store, is seeking a skilled, experienced, and reliable Customer Service Representative/ Scheduling Coordinator. We are looking for someone with strong communication skills, who takes pride in their work, and has good attention to detail. The ability to multi-task in a fast-paced environment is a must.

• Interacts with customers in a friendly and professional manner (incoming and outgoing calls)
• Uses software to schedule service on customer's home appliances. Familiarity with the local area is desirable
• Filing of completed service tickets
• Other duties as assigned by Customer Service Manager

• Previous customer service experience
• High level of ownership, accountability and initiative
• Excellent communication (including strong telephone etiquette), interpersonal and analytical skills
• Ability to demonstrate good judgement when handling customer concerns
• Prioritize multiple tasks in a fast-paced environment
• Ability to develop relationships with customers and colleagues
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Must be reliable, with excellent attendance
• Computer and technology competency

This position offers many outstanding benefits including company health, dental, and vision insurance, paid holidays, paid time off, and much more.

Notice to applicants:
We are committed to protecting the safety, health and well being of all employees and other individuals in our workplace. We have established a drug‑free workplace program that balances our respect for individuals with the need to maintain an alcohol and drug‑free environment.