Branch Manager

Metro City Bank | Savannah Branch 40 William Blakely Xing Pooler, GA 31322, USA

Department
:
Branch Operations Reports to
:
Chief Operations Officer

Overview
:

This position is responsible for directing and overseeing all branch service delivery and daily operations. Accountable for ensuring that all personnel follow all bank and regulatory policies. Guarantees that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base. Works to ensure maximization of customer relationships based on customer need and aligned with the bank’s core values.

• Promotes, explains, and sells all banking products
• Develops and retains new and current business by conducting outside sales calls.
• Analyzes client base and competitive environment for the market area
• Monitors, evaluates, and implements adjustments to programs to ensure achievement of goals.
• Drives all aspects of the banking products & services process for a specified location
• Develops daily, weekly, and annual branch growth plans
• Plans and facilitates monthly meetings to discuss production, product promotions, etc.
• Ensures that assigned deposits goals are achieved
• Ensures that Community Reinvestment Act (CRA) community service requirements, as determined by the CRA Team and Management, are met by Branch personnel. The timely planning, execution, and documentation of the events are the responsibility of the Branch Manager.
• Monitors monthly tracking of branch production
• Develops a shared team of staff across branches
• Acts as a role model for team work
• Supervises, coaches, and develops direct reports
• Sets goals with staff and coaches/evaluates employee performance.
• Ensures that the culture of the branch is characterized by teamwork, high morale and retention of valued employees aligned with the bank’s core values
• Authorizes transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).
• Addresses and resolves client concerns and inquiries
• Accountable for the audit integrity, risk management, and security of the branch
• Maintains thorough product knowledge of all banking products
• Provides staff training to include product knowledge, sales, referrals, customer service, and policy and procedures
• Responsible for bank opening/closing
• Ensure branch facilities inside and out are maintained properly
• Open and Close Vault
• Monitors and maintains required ADA notices and hardware for the branch ATM machine
• Performs all duties in compliance with the Bank’s EEO/AAP policy
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all new accounts in accordance with policy
• Ensures that proper OFAC monitoring is performed and documented before new customers perform transactions
• Monitors and reports suspicious activity to the BSA Officer

Communication

• Greets customers and coworkers in a friendly manner
• Uses common courtesy when speaking with customers and coworkers
• Communicates clearly and effectively in writing and speaking
• Reacts to feedback appropriately
• Able to communicate negative information positively and professionally

Compliance

• Familiar with the overall BSA/AML regulations and requirements
• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
• Exhibits adequate knowledge of the following concepts: placement, layering, and integration
• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
• Knows where and to whom any “suspicious” activity should be reported

Personal Integrity

• Demonstrates commitment to providing quality service to customers
• Makes commitments that are within the scope of the position
• Accepts responsibility for own work
• Maintains strong commitment to the bank's conduct/accuracy guidelines
• Taking responsibility for a thorough and detailed method of working.

Respect

• Values…