Assistant General Manager

Position Purpose and Summary

The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day‑to‑day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace.

The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

• Demonstrates and promotes 100% commitment to providing the best possible experience for guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• Promote compliance with company policies and procedures, including prompt reporting of all safety and security issues to manager or appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards at the property level.
• Ensure associates drive company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues, resolves guest issues timely, decides if escalation to GM/MUGM needed.
• The AGM must demonstrate professionalism, embrace ESA’s service culture, treat all guests and associates with respect and kindness.
• Daily interaction with guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

• Assists the GM/MUGM with interviewing, onboarding and training new associates.
• Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition.
• Active involvement in daily team meetings and interactions with staff to foster continuous improvement, guidance, encouragement and corrective action when necessary.
• Assists the GM in budgetary control measures, including labor monitoring, scheduling, room expense control and maintaining PAR levels through daily visual management.
• Ensures associates have the necessary tools to execute their jobs on an ongoing basis.
• Serves as the manager on duty in the absence of the GM/MUGM.
• Inspects guest rooms.
• Complete Guest Ready, visual inspections, assign daily arrival reservations.
• Provides other relief, or back‑up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
• Responsible for managing purchase order process, ordering and receiving products timely.
• Assists GM/MUGM in monitoring cash management, in‑house guest balances and direct bill receivables compliance.
• Assists with hotel sales activities when needed, including Soar leads.
• Actively reviews and monitors social media websites to ensure timely and appropriate responses.
• Ensures that clean rooms, guest and associate satisfaction are top priorities.

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Pay range information for the position you are applying for is below.

Disclaimer:
Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an…