Hardware Technician

Hardware Technician

Location:

Pooler, GA

Summary: The Hardware Technician under general direction provides first level support to end users, as well as hands‑on desktop repairs, upgrades, and maintenance of systems.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level: Entry Level

Employment Type: Full‑time

Compensation: This hourly, non‑exempt position pays from $21.75 to $24.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $46,200 and $52,500 annually, or more, depending on experience, overtime hours, and bonuses.

• Perform desktop/laptop repairs and upgrades as necessary.
• Connect remotely and work with users to walk them through the issue.
• Perform operating system and application upgrades, hardware upgrades or repairs, and install new systems.
• Serve as a technical resource for help desk and PC support, troubleshooting complex system problems.
• Assist with the creation of new accounts, editing/termination of existing accounts, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues.
• Address network administration duties such as address assignment.
• Respond to support issues via phone, e‑mail and virtual log in.
• Determine escalation points for specific issues.
• Support other office technology, such as televisions, projectors, video conference equipment, etc.
• Act as main point of contact for tablet and iPad issues (repairs and hardware changes).
• Participate in developing procedures and suggest improvements to existing procedures.
• Troubleshoot mobile devices and tablets.
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
• Perform additional duties as required and/or requested.

• High School Education Required.
• College Coursework Preferred.
• 2+ years’ experience in a similar role.
• Good understanding of TCP/IP Networking and VPN.
• Good working knowledge of common office equipment, printers, faxes, projectors, and televisions.
• Experience using MS Office Suite.
• In-depth understanding in following areas:
  • Active Directory domain administration
  • Windows 10
  • VPN
  • Remote Desktop
  • Office 2011/2013
  • Smartphone and iPad device configuration and administration
• Good oral and written English language communication skills.
• Quick learner, strong/effective problem solver.

• Represents the physical demands required to successfully perform the essential functions of this job; accommodations can be made.
• Regular use of hands to handle objects, tools or controls; reach with hands and arms; frequent walking, standing and occasional sitting.
• Regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds.
• Specific vision abilities required include close vision.

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit‑based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests.

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.