Hardware Technician

Summary:

The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems.
Desktop Support Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company.

Work Hours:

Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level:  Entry Level

Employment Type:

Full-time

Compensation:  This hourly, non-exempt position pays from $21.75 to $24.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $53,400 and $60,800 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Responsible for performing desktop/laptop repairs and upgrades as necessary.
Connect remotely and work with users to walk them through the issue.
Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
Technical resource for help desk and PC support and troubleshooting of complex system problems.
Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc.
Help resolve desktop hardware and software issues
Network administration: address assignment,
Respond to support issues via phone, e-mail and virtual log in
Determine escalation points for specific issues
Support other office technology, such as televisions, projectors, video conference equipment etc.
Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
Participate in developing procedures and suggest improvements to existing procedures
Troubleshooting mobile devices and tablets
Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
Perform additional duties as required and or requested.
Additionally the candidate must meet the following

Education and/or Experience requirements:
High School Education Required.
College Coursework Preferred.
2+ years’ experience in similar role
Good understanding of TCP/IP Networking and VPN
Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
Experience using MS Office Suite of programs
In-depth understanding in the following:
Active Directory domain administration
Windows 10
VPN
Remote Desktop
Office 2011/2013
Smartphone and iPad device configuration and administration
Phone System Administration (Phone System Programming, Support Hardware)
Good oral and written English language communication skills
Quick learner, strong/effective problem solver
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits:  MSI offers a comprehensive benefits package that includes:
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI:  Founded in 1975, MSI is a leading supplier of  flooring tile ,  countertops ,  wall and backsplash tile  and  hardscaping  surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of  Granite ,  Quartz ,  Porcelain ,  Luxury Vinyl flooring ,  Slate ,  Marble ,  Travertine ,  Sandstone ,  Limestone ,  Quartzite ,  onyx ,  stacked stone  and  pavers  imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards…