Hardware Technician

Summary: The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems.

Desktop Support Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level: Entry Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $21.75 to $24.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $46,200 and $52,500 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Responsible for performing desktop/laptop repairs and upgrades as necessary.
• Connect remotely and work with users to walk them through the issue.
• Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
• Technical resource for help desk and PC support and troubleshooting of complex system problems.
• Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues
• Network administration: address assignment,
• Respond to support issues via phone, e-mail and virtual log in
• Determine escalation points for specific issues
• Support other office technology, such as televisions, projectors, video conference equipment etc.
• Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
• Participate in developing procedures and suggest improvements to existing procedures
• Troubleshooting mobile devices and tablets
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Education Required.
• College Coursework Preferred.
• 2+ years' experience in similar role
• Good understanding of TCP/IP Networking and VPN
• Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
• Experience using MS Office Suite of programs
• In-depth understanding in the following:
• Active Directory domain administration
• Windows 10
• VPN
• Remote Desktop
• Office 2011/2013
• Smartphone and iPad device configuration and administration
• Phone System Administration (Phone System Programming, Support Hardware)
• Good oral and written English language communication skills
• Quick learner, strong/effective problem solver

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.