Access Service Manager

JCB Aerial Work Platforms Support Strategy Leader

This role is an opportunity to lead the delivery of JCB's support strategy for our Aerial Work Platforms, delighting our customers by developing and delivering a program of training, maintenance, diagnostics and parts support to ensure high levels of rental ready fleet availability.

Position Type:
Full time, Exempt

Location:

Field based with regular travel to customers, dealers and suppliers (70%) across North America.

Benefits and Other Compensation: JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Application Process:

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via Linked In. The anticipated application window will close on August 3, 2026.

Major Tasks, Responsibilities &

Key Accountabilities:

• Develop industry leading technical product training content for JCB's aerial work platform product range.
• Deliver technical training to customers on JCB's aerial work platform product range.
• Support dealers and customers with technical diagnostics, maintenance and repair plans.
• Act as a point of technical escalation for other JCB support staff.
• Build strong relationships with assigned customers, maximize customer fleet uptime by ensuring technical support, parts supply and resources are best in class.
• Visit customers' locations on a regular basis covering:
  Fleet uptime, proactive campaigns, technical training, warranty, parts procurement and telematics.
• Work closely with customers maintenance and fleet teams to maintain high levels of JCB AWP fleet availability.
• Take ownership of any aging customer or dealer repair, create a repair plan and ensure the unit is returned to service ASAP.
• Lead weekly calls with assigned customers key contacts and ensure JCB commitments are delivered.
• Ensure all weekly and monthly field reports are properly and in a timely manner completed and distributed.
• Ensure customers are updated on all product changes and developments and field service action required.
• Ensure our customers are trained and functional with JCB product support systems and tools
• Other duties as assigned

Minimum Qualifications:

• 5 + years' technical experience with Access equipment required.
• Must be able to travel extensively (70%).
• Detailed understanding of the equipment rental industry and dealership business model required.
• 7 + years of technical service/training experience within a related industry is preferred.
• Bachelor's degree in engineering or related field is preferred.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities &

Competencies:

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions:

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements:

• The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity

Employer:

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement:

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources…