Store Leader

Key Responsibilities Client & Service Excellence

• Model brand service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

• Recruit, onboard, train, and motivate a high-performing team that reflects brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

• Communicate aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand storytelling through displays and windows.

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

• 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.