Member Specialist

Position Summary

Provides member service; maintains the checkout area; resolves member issues and concerns; promotes Sam's Club products and services; provides guidance and support to members regarding self‑service technology; processes member purchases; assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise; corrects and reports unsafe situations to facility management; maintains entrance and exit areas; verifies membership cards; assists members with purchasing decisions, locating merchandise, transporting items; and maintains a safe shopping environment.

Ensures area of responsibility is maintained in accordance with company policies, handles returns, identifies shrink and damages, and complies with company safety and security procedures, including emergency response.

Assists with training of Member Frontline Services associates on company processes and procedures, teaches new technology, delivers program rollout training, and provides continuous learning and process improvement opportunities.

Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity; upholds integrity, ethics, and compliance; and delivers results while putting the customer first.

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

None.

Hourly wage range: $17.00 to $25.00*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Health benefits: medical, vision and dental coverage
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting; additional PTO/PPTO for vacation, sick leave, holidays, or other purposes
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U – company‑paid education benefit program covering tuition, books, and fees for full‑time and part‑time associates

15 Mill Creek Cir, Pooler, GA , United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.