Direct Sales Account Manager

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately‑owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors.

This position will be the primary point of contact between our company and our Direct Sales customers and field sales staff as potential customers to identify and facilitate sales of JCB products & services. This individual will be able to accept ownership for inbound and outbound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

The candidate will ensure customer inquiries are given personalized attention and are treated as a priority.

The ideal candidate will aspire to grow into a Regional/Field‑based Sales Manager role.

Full Time, Exempt

• Prepare accurate customer quotes and enter orders into SAP with precision, validating details to ensure alignment with customer specifications and correctness for downstream processes, enabling accurate invoicing and seamless customer experience.
• Serve as the primary point of contact for customers and field staff, resolving inquiries quickly, professionally, and with a sense of urgency.
• Operate effectively in a fast‑paced environment, balancing multiple priorities while maintaining attention to detail and meeting deadlines set by customers and the business.
• Monitor and report on monthly sales performance versus targets, taking proactive steps to maximize opportunities and achieve business objectives. Leverage available inventory creatively and collaborate with counterparts managing other accounts to optimize resources and drive additional machine sales, ensuring customer satisfaction.
• Support Direct Sales Account customer events, including open houses, and assist with special projects for the Direct Sales Team as required.
• Collaborate with internal teams to think strategically and deliver win‑win outcomes for both the customer and the business.
• Maintain a strong sense of urgency, accountability, and determination in all tasks, ensuring commitments are met and customers receive exceptional service.

• Bachelor’s degree in business or a related field
• 3+ years of sales or account management experience
• Must pass any drug test, background check and any pre‑employment testing as applicable

• Experience in sales or marketing
• Knowledge of customer support systems/procedures or channels of distribution

• Relentless customer focus with the determination to deliver solutions quickly and effectively, never letting obstacles stand in the way of success.
• Proven ability to master tools like Microsoft Excel and SAP with urgency and precision, ensuring accurate order management and reporting under tight deadlines.
• Creative problem‑solver who thrives on challenges, thinking outside the box and refusing to accept “no” as an answer when finding solutions for customers.
• Exceptional communication skills with confidence and persistence to influence outcomes and maintain strong relationships through proactive engagement.
• Highly organized and driven, able to prioritize multiple tasks while maintaining a sense of urgency to meet aggressive targets and exceed expectations.
• Analytical and action‑oriented, using insights to identify opportunities and move quickly to capitalize on them for business growth.
• Adaptable and committed to continuous improvement, demonstrating resilience and determination to overcome any barrier to success.
• Unwavering drive and “fire in the belly” to go above and beyond, doing whatever it takes to achieve results for customers and the business.

• Both office environment and occasionally…