In-Home Sales & Tech Support

Overview

Pay Rate: $20.05 hourly + mileage reimbursement + phone stipend + sales commission. Full-Time

Schedule:

5 days/week –

Hours:

12:05pm to 9:00pm. This is a local, in-home field role requiring daily travel to customer residences – not Remote.

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

• As In-Home Sales & Tech Support, you’ll be on the front lines helping customers through our Serve, Solve, Sell model. You’ll start with paid training to prepare you to work independently in the field.
• You’ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
• In the field, you’ll consistently put the Serve, Solve, Sell model into action by:
• Serve:
  Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
• Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve:
  Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge
• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell:
  Leverage Asurion’s growing range of products to offer tailored solutions to customers. Listen actively to identify customer needs and position products uniquely to meet those needs. You’ll use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.

• Comfortable working in a sales environment with set targets
• A valid driver’s license and satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluding Manhattan)
• A personal vehicle (excluding motorcycles). Travel up to 120 miles one-way from inventory warehouse; work in neighborhoods and cities surrounding the inventory warehouse
• Work a varied 5-day week schedule including evenings, weekends and holidays
• A personal cellphone to stay connected on the job
• Must be comfortable working around household pets
• Efficient, adaptable, goal-oriented and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills
• Naturally outgoing individual who thrives in human interaction
• Work hours may vary based on business needs and market demand; flexibility may be required

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can be accessed early
• Uncapped commissions based on sales performance paid bi-weekly
• Mileage reimbursement based on IRS guidelines paid weekly
• 35 dollar phone stipend paid monthly
• 3-4 weeks paid training

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. We work hard to ensure all employees feel safe doing their work.

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