Plumbing Manager

Welcome!

The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Position Title:

Plumbing Manager (Field Operations Manager)

Reports To:

General Manager or Operations Manager Status:
Full-time, Regular position

Category:
Plumbing Location Name:
Coastal Air Service Experts Heating and Air Location Address: 79 Columbia Dr #105, Pooler, GA 31322

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Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Plumbing Manager leads staff members that install, repair and maintain plumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers, service and install technicians, dispatch personnel, sales reps, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Serving as a senior company representative, the Plumbing Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Key Responsibilities:

The Plumbing Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities:

Schedules, directs and provides technical support for plumbers to meet service demands and customers’ expectations

Recruits, interviews, hires and trains plumbers and apprentice plumbers as required meeting workload demands, and company or customer expectations and requirements

Supervises and directs the plumbers to effectively perform the functions of plumbing repair, replacement, installation and other duties as required to ensure customer satisfaction.

Reviews plumbers’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

Responsible for plumbers and apprentice plumbers’ performance appraisals, reviews and for setting improvement goals per company requirements

Establishes and maintains a regular training program to ensure that plumbers and apprentice plumbers are properly trained on latest service techniques and safety procedures for equipment and general working conditions

Conducts group and one-on-one meetings with plumbers as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings

Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements

Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the Plumbing Department Develops and monitors budgets, goals and objectives to insure departmental profitability

Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables

Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by all plumbing staff

Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy

Monitors service vehicles to ensure they are in an acceptable condition to allow plumbers to efficiently work out of the vehicle, and that an adequate inventory of parts and…