Field Service Truck Technician

Company Overview

Yancey Bros. Co., established in 1914, is the authorized Caterpillar dealer in Georgia, providing sales, parts, and service for heavy and compact construction equipment, as well as on‑highway trucks. The company invests in its employees as its greatest asset.

As a Field Service Truck Technician, you will perform truck repairs at customer facilities.

• Work in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing tasks safely.
• Proficiently and accurately perform maintenance, diagnose, and repairs.
• Apply specific failure analysis techniques and procedures to determine root causes and relay information to customers and office personnel.
• Care for and maintain customer machines/equipment to the highest standards and ensure co‑workers do the same.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Write full reports on findings from field service events, with clear, concise information.
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Willing to work overtime as required and to be available for after‑hours calls as needed.

• Participate in required safety program and work in a safe manner.
• Perform additional duties as assigned by manager.

To be successful, you should have prior experience diagnosing and repairing school buses and Cummins engines, knowledge of applicable tools, and a desire to learn. You should possess a strong sense of urgency and a commitment to superior customer service. Ability to take direction and work in a team environment is essential.

• High School Diploma or equivalent.

• Must be 21 years old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Must clear driver screenings and provide necessary information for a complete DQ file, including:
• Road test administered by Yancey personnel.
• Background check and MVR with less than 10 points.
• DOT physical.
• Drug screen.
• Must not be disqualified to drive a CMV under 49 CFR 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge (preferably Cummins medium duty).
• Strong technical and mechanical ability.
• Able to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High level of responsiveness and a strong proactive attitude to problem solving.
• Committed to quality and high attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.

• Technical degree or certification is a plus.
• CDL is a plus, but not required.

• Safety:
  Value the lives and health of team and customers above all else.
• Integrity:
  Demonstrate respect for others and communicate truthfully and promptly.
• Teamwork:
  Work as one across the organization for the benefit of customers.
• Excellence:
  Strive to be the best, continuously improving customer experience and solutions.
• Sense of urgency:
  Respond quickly to customer needs and hold ourselves accountable for results.

• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embracing change and improvement.
• Exhibiting superior customer service skills.
• Exhibiting pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation, technician tool allowances, full medical, vision, and dental coverage, employee wellness programs, paid vacations, and more.

• Competitive pay.
• Individual bonus opportunities available.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.

• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability.
• Group life insurance.

• Paid holidays.
• Paid sick leave.

• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.