Deposit Services Specialist - Electronic Banking

Job Details

Position:
Deposit Service Specialist

Location:

Poplar Bluff Oak Grove Branch - Poplar Bluff, MO 63901

Position Type:
Full Time

The Deposit Service Specialist is responsible for performing a wide range of deposit operations duties with a focus on accuracy, compliance, and service excellence. This position ensures timely and precise processing of deposit-related transactions, supports internal and external customers with professionalism, and contributes to ongoing process improvement and risk mitigation across the department.

• Process deposit-related transactions including ACH, wire transfers, bill payments, mobile deposits, and recurring transactions with accuracy and timeliness.
• Reconcile daily activity, minimize exceptions, and identify irregularities or potentially fraudulent behavior.
• Build and maintain detailed documentation for fraud investigations and exception cases.
• Adhere to all applicable regulatory and internal policy requirements, including NACHA, Regulation E, Regulation CC, and BSA.
• Proactively identify operational risks, escalating anomalies, and maintain auditable records to support compliance and internal control objectives.
• Support efforts to enhance processes, reduce errors, and improve efficiency.
• Maintain a working knowledge of all Deposit Services functions to ensure effective coverage and collaboration.
• Provide prompt, courteous, and professional assistance to branches, customers, and internal teams.
• Prioritize inquiries effectively and escalating urgent or high-risk issues such as fraud alerts or system outages to leadership.
• Verify all details prior to response and maintain consistency across communication channels.
• Record all interactions accurately and in accordance with departmental procedures.
• Actively participate in daily huddles and team updates.
• Collaborate with branch teams, Treasury, IT, and Risk.
• Provide constructive feedback to leadership on recurring issues, vendor performance, and process inefficiencies.
• Contribute to a positive, inclusive, and team-oriented culture.

• Excellent attention to detail and ability to maintain accuracy under time constraints.
• Proficient in Microsoft Office applications and core banking systems.
• Strong communication and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in computer applications and ability to operate standard office equipment.
• Strong organizational skills with ability to prioritize competing deadlines, manage escalations, and balance multiple projects.
• Excellent customer service skills with a focus on responsiveness, accuracy, and professionalism.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.
• High school diploma or equivalent.
• 1–3 years of experience in deposit operations, electronic banking, or related financial services preferred.

• Adaptability:
  Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Applied Learning:
  Assimilating and applying new job‑related information in a timely manner.
• Quality Orientation:
  Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Act as a FAMILY – caring for people personally and professionally and contributing to overall success.
• Move with INNOVATION – pushing for better ways to solve problems, being creative and solution oriented.
• Be ROOTED – invested in local communities and committed to success in hometowns.
• Prioritize SERVICE – putting others above ourselves, benefiting others and volunteering.
• Build TRUST – reliable, honest, transparent and dedicated to best for team, customers, communities.
• Be a source of STRENGTH – capacity, resilience, supporting those who rely on us.