Retail Products Manager

Job Details

Job Location:

Work location varies based on availability (AR, IL, KS, MO) - HQ in, MO 63901

Position Type:
Full Time PRIMARY PURPOSE OF JOB

This position is responsible for the strategy, development, and performance of deposit products, ensuring they meet customer needs, comply with regulations, and achieve performance goals.

Southern Bank team members exhibit Southern Bank’s values, which can be remembered with the acronym FIRSTS. We teach our team members about our “values in action,” which give further examples of how we can live out Southern Bank’s values.

• We act as a FAMILY – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.
• We move with INNOVATION – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.
• We are ROOTED – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives.
• We prioritize SERVICE – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.
• We build TRUST – We strive to be reliable and trustworthy, honest and transparent. We are dedicated to doing what’s best for our team members, our customers, and our communities, and they can be confident that we are who we say we are.
• We are a source of STRENGTH – We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us.

Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

• Defines deposit product vision and strategy aligned with the Bank’s Strategic Plan, performance goals, and customer needs
• Conducts market research, competitor analysis, and identifies customer pain point to inform product decisions
• Develops new deposit products or enhancements to existing ones
• Manages ancillary third party retail products offered to our customers such as Clover, Credit card, check providers and others
• and Performs other duties as assigned

• Work with IT, operations, compliance, and marketing to ensure deposit products are secure, scalable, and user-friendly
• Coordinate with stakeholders for testing, training, and rollout of new or changes to deposit products
• Support front line, customer contact center, video banking and ITM teams by providing product expertise and assisting with complex customer implementations
• Participates in deposit strategy and the development of team member’s scorecards

• Ensure all deposit products comply with banking regulations, industry standards, and internal policies
• Monitor regulatory changes and adjust deposit product features accordingly

• Track performance metrics, adoption rates, revenue contribution, and customer satisfaction
• Gather customer feedback and refine deposit products to enhance usability and profitability
• Conduct pricing reviews and manage service charges to optimize revenue

• Define customer personas and streamline onboarding processes
• Act as subject matter expert for complex customer relationships and escalated support issues
• Participate in industry events to stay current in trends and innovations

• Manages service providers for deposit related systems and services
• Negotiates contracts, manages vendor performance, and ensures service level agreements (SLAs) are met or…