Inside Sales Representative

Summary of Position

An Inside Sales Representative is responsible for assisting customers and contractors by providing quotes and product information, whether in person, over the phone, or through electronic communication (i.e., website, email, etc.), while maintaining company standards of excellent customer service. The representative must exhibit excellent product knowledge, ensure company processes and procedures are followed relating to sales and reporting, and maintain a culture of safety, accountability, and cleanliness at their location, including proper merchandising of products.

The direct supervisor is the Retail Manager.

• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries and installations, and providing customer follow‑ups as necessary.
• Listen to and resolve customer service complaints or requests when appropriate. Request assistance from the Retail or General Manager to resolve complaints when necessary.
• Code and input customer orders, pricing information, and additional data into the point‑of‑sale computer system, ensuring the accuracy of invoices, work orders, and sales tickets.
• Operate and balance the cash register daily.
• Research credits, returns, and delinquent payments as needed.
• Assist customers in the purchase and delivery of special‑order products through utilization and understanding of product information in supplier catalogs (i.e., pricing, colors, sizes, availability, etc.).
• Cooperate with the credit department to obtain customer credit information and aid in collecting delinquent accounts.
• Maintain inventory, product displays, and pricing labels within the assigned area, stocking, facing, straightening, and cleaning as necessary to maintain appearance within showroom.
• Transport merchandise to specified areas for customer pickup or delivery.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Work with Outside Sales Representative(s) to ensure customer satisfaction, including responding to questions or inquiries regarding orders and/or product inquiries and pricing.
• Develop and learn estimating skills to provide material take‑offs for construction projects.
• Build and maintain strong relationships with customers and contractors.
• Actively engage in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs, and develop knowledge of residential, rural, industrial, and commercial construction.
• Understand and observe all safety procedures and practices to prevent injury to self or co‑workers, attend periodic safety meetings as required, and may recommend changes to improve safety procedures.
• Perform other assigned job duties and responsibilities in the store/showroom as requested by the Retail or General Manager, including, but not limited to, cutting glass or Plexiglas (where sold), mixing paint, cutting keys, etc.

• Previous sales experience, knowledge of building materials, applications, related equipment, and/or construction industry is desired, but not required.
• Interpersonal and communication skills to talk to, and especially listen to, customers and contractors.
• Ability to utilize company point‑of‑sale system (Bistrack), Microsoft Office programs (Word & Excel), and other 3rd party software applications at an intermediate level.
• Strong organizational, math, and computer skills.
• Ability to provide professional customer service and work in a team‑oriented environment.

• High school diploma or general education degree (GED).
• 1 year of prior related work experience preferred.
• Acceptable driving record, valid state‑issued driver’s license (Missouri locations require a Class E license).
• Highly organized with a strong attention to detail.
• Ability to work a flexible schedule, including weekends and holidays.
• Successful applicants are subject to pre‑employment drug testing, pre‑employment background check and driver history checks in accordance with applicable federal and state law.

• Frequently…