Administrative Specialist

Juvenile And Family Services Clerk

Performs a variety of clerical and administrative support duties to ensure the efficient operation of the Juvenile and Family Services department. Serves as a primary point of contact for the public and staff by providing reception services, responding to inquiries, and directing customers to appropriate resources. Responsibilities include preparing and processing documents, maintaining records and databases, scheduling meetings and appointments, coordinating mail and office supplies, receiving and reviewing forms and payments, and ensuring the accuracy and confidentiality of information.

Exercises independent judgment in prioritizing assignments, maintaining organized records, and supporting daily office operations while providing excellent customer service and assisting coworkers as needed.

• Perform reception work and provide information derived from established policies, procedures and other relevant sources to internal and/or external customers; maintain security and confidentiality
• Answer telephones; screen calls, respond to inquiries and/or refer callers to appropriate agencies or departments/divisions. Some employees may have to deal with sensitive and/or potentially volatile situations
• Open, date stamp, sort and distribute incoming mail and process outgoing mail
• Checks, organizes, copies, binds, and prepares documents, files and informational packets
• Receive, label, log, file and retrieve data. Ensures files remain in proper order; routes files or documents to requesting parties
• Maintain numeric records such as inventory, head count and information
• Inventory, order, collect and distribute supplies and/or equipment
• Type and/or enters data into a computer for a variety of documents such as correspondence, agendas, schedules and forms. Maintains data bases such as address lists, inventory check-out records and/or visitor records
• Schedule meetings and reserve conference rooms, schedule appointments and maintain calendars for supervisor and/or clients
• Receives and reviews for completion a variety of documents and applications; receives money for items, fees, or services
• Proofread and verify own work
• Assist or orient co-workers, as assigned
• Identify priority and time-sensitive materials
• Performs other duties as required

Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated by examples in the above job description. Education/Training High school diploma or general education degree (GED) Experience Prior experience and/or training preferred; to perform this job successfully, an individual should have a great deal of computer knowledge and ability.

Note:

Any first aid rendered by such persons is rendered only as a collateral duty responding solely to injuries resulting from workplace incidents, generally at the location where the incident occurred.