Customer Service Representative

Job Description

You know how to handle a lot without making people feel rushed.

You’re the person friends, family, coworkers, and customers naturally rely on because you stay calm, communicate well, and figure things out. You probably have experience juggling schedules, solving problems, helping customers, managing details, or keeping things moving when everyone else gets overwhelmed.

You may not have insurance experience yet — and that’s okay.

What matters most to us is maturity, professionalism, kindness, follow-through, and the ability to genuinely care about people while staying organized in a fast‑paced environment.

At Shappie Agency Inc., we are building a long‑term team of good people who want stability, growth, meaningful work, and a healthy life outside the office.

This is not a high‑pressure call center.

This is not a revolving‑door sales job.

And we are not looking for someone who just wants “something for now.”

We are looking for someone who wants to build a career with a team that values trust, relationships, professionalism, and community.

• Paid Time Off (PTO)
• Retirement Plan
• Competitive salary with commission potential
• Emphasis on work‑life balance
• Family‑friendly work environment
• Opportunities for career advancement
• Ongoing training and professional development
• Mon‑Fri Schedule
• Career Growth Opportunities
• Life Insurance Hands on Training
• PTO for Volunteering in Community
• HRA
• Genuinely Friendly Work Environment

• Handle customer inquiries via phone, email, or chat
• Provide accurate product information and assistance
• Resolve customer issues and complaints
• Maintain professionalism and customer satisfaction
• Prospect and identify potential clients
• Build and maintain strong client relationships
• Present and demonstrate our products/services
• Negotiate and close sales deals
• Meet and exceed sales targets

• Excellent communication skills, both written and verbal
• Customer‑oriented mindset with a focus on delivering exceptional service
• Self‑motivated and results‑oriented
• Ability to work in a fast‑paced environment
• Sales or customer service experience is a plus but not required