Customer Service Representative - Sixth St

Customer Service Representative
- Sixth St

First Fed Port Angeles, Washington, United States

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula .

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism :
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative :
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect :
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth :
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership :
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Identify customer needs and sell Association products and services beneficial to customers needs. Process a variety of customer financial transactions in accordance with established guidelines and procedures.

• Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs. Develop and maintain a current knowledge of new and existing products and services.
• Support the Association’s sales objectives and campaigns by actively cross‑selling basic products or by referring customers to other Association employees responsible for closing sales.
• Process a variety of customer financial transactions in accordance with established policies and procedures. Establish and maintain cash drawer limits according to policy.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Call customers by name at least one time during the account transaction.
• Balance cash drawer and teller transactions in an accurate and secure manner within guidelines.
• Take consistent responsibility for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

• Minimum High school diplom a or certified equivalency.
• Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
• CSR I
  - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR II – Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR III – Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior…