Mortgage Loan Officer

Overview

Who We Are
First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed has been recognized as a Best Workplace and a Top Corporate Philanthropist. We have received awards such as Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Best Bank on the Olympic Peninsula by Peninsula Daily News.

We also hold a Best-In-State bank award from Forbes. For over 100 years First Fed has served our customers and communities throughout the PNW. We have donated millions to non-profit organizations and employees have volunteered many hours through our benefit programs and volunteer days.

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Under general direction, the Mortgage Loan Officer conducts effective mortgage loan generation efforts for the Mortgage Lending Center market area by responding to customer inquiries and pursuing referrals that are generated from both their own contacts and from other bank business channels. Incumbents will be seasoned producing loan originators whose key responsibilities include originating consumer and mortgage loan products to the targeted servicing market.

The ideal candidates are those with current experience in lending coupled with a primary focus of actively seeking clients. You must be goal driven and stay up to date on lending programs, policies and procedures.

• Originate residential mortgage loans to the targeted servicing market.
• Respond to customer inquiries and pursue referrals that are generated from personal and bank business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information.
• Prepare loan applications for mortgage loan products.
• Set customer expectations for additional information needs and closing date.
• Generate preliminary disclosures and review them with the applicant.
• Request and collect required customer information to support the application process.
• Respond in a timely manner to requests for information needed or to clarify issues identified to process loan applications.
• Effectively manage loan production pipeline to ensure accuracy at all times.
• Coordinate the loan closing with the customer and, if used, closing agent/title Company.
• Communicate closing date to affected parties; perform pre-closing review of loan documents individually and, if requested, with loan customer.
• Unless assigned to outside vendor, perform loan closing.
• Attend closings as required or requested. As necessary, decline or condition loans that are not acceptable to the Bank as requested based on loan policy and credit guidelines.
• Follow all regulatory guidance in the communication of such denials/counter-offers to the applicant.
• Provide exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.
• Demonstrate a commitment to professional ethics in the performance of all lending activities and ensures compliance with all Federal and State compliance policies and adhering to HMDA requirements.
• Establish and promote networking opportunities within the community that will aid in the promotion of Bank products.
• Educate the customer on Bank products, pricing, underwriting and regulatory guideline. The goal will be to aid the presentation of appropriate products that will match the customer’s needs.
• Support the cross-sell efforts outside of lending to aid in the attainment of goals for deposits and other fee services.
• Maintain a high standard of professionalism and support for overall customer service goals in personal responsibilities and in support of lending team.
• As requested, support the collection efforts on delinquent and distressed loans.
• Participate in designed training programs to:
  Enhance knowledge of Bank standards, products, guidelines and policies, regulatory guidelines and documentation and…