Member Services Coordinator

Overview

The Member Services Coordinator serves as a key representative of the Greater Port Arthur Chamber of Commerce and is responsible for delivering exceptional service to Chamber members, prospective members, sponsors, and visitors. This position supports membership recruitment and retention efforts, assists with collections and accounts receivable, coordinates member communications, and provides administrative support for Chamber programs, events, and initiatives.

The ideal candidate is organized, personable, sales-oriented, and enthusiastic about helping local businesses succeed.

• Serve as the primary point of contact for Chamber members and visitors.
• Maintain regular communication with current and prospective members.
• Assist with membership recruitment, retention, and engagement efforts.
• Conduct member outreach through phone calls, emails, and personal visits.
• Process new member applications, renewals, and membership updates.
• Ensure accurate member records within the Chamber database.
• Welcome and onboard new members by explaining Chamber benefits and opportunities.

• Identify prospective members and develop outreach strategies.
• Promote Chamber programs, sponsorship opportunities, events, and member benefits.
• Assist in achieving membership growth and retention goals.
• Conduct follow-up calls regarding membership renewals and event participation.
• Support sponsorship sales and event registration efforts.

• Monitor membership dues and outstanding account balances.
• Contact members regarding overdue invoices and renewal payments.
• Maintain accurate records of payment arrangements and collection activities.
• Process payments and assistance with invoice procedures.
• Prepare reports on membership renewals, collections, and receivables.

• Assist with planning and execution of Chamber events, meetings, luncheons, ribbon cuttings, and networking functions.
• Coordinate event registrations and attendee communications.
• Prepare event materials, name badges, sign-in sheets, and promotional items.
• Provide on-site support during Chamber events as needed.

• Answer and direct incoming phone calls.
• Greet visitors and provide outstanding customer service.
• Maintain office records, databases, and filing systems.
• Assist with preparing correspondence, reports, presentations, and marketing materials.
• Manage office supply inventory and administrative tasks.
• Support special projects and initiatives as assigned.

• High school diploma or GED required; associate or bachelor's degree preferred but we will consider the right candidate.
• Minimum of two years of experience in customer service, sales, membership development, collections, or administrative support.
• Experience working in a nonprofit, association, chamber, or business environment is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM, membership management, or accounting software is a plus.

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Professional appearance and customer-focused attitude.
• Ability to comfortably discuss membership investments, renewals, and collections.
• Strong organizational and time-management skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to lift and carry materials weighing up to twenty-five pounds.
• Ability to attend Chamber events, meetings, and community functions.

Compensation commensurate with experience and qualifications. Benefits may include paid holidays, vacation leave, retirement benefits, professional development opportunities, and participation in Chamber events and programs.

The successful Member Services Coordinator will:

• Build strong relationships with Chamber members.
• Contribute to membership growth and retention.
• Maintain an elevated level of member satisfaction.
• Support successful Chamber events and programs.
• Demonstrate professionalism, initiative, and a commitment to serving the business community.

Email Resume to:  No Phone Calls Accepted