Teller, Customer Service​/HelpDesk

Port Arthur Branch, 4401 Highway 73, Port Arthur, TX 77642, USA.

Responsible for providing real-time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Provides professional, prompt, and courteous service and respects the confidentiality of members, while performing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances. Balances each day’s transactions and verifies cash and check totals.

Performs specific assigned side jobs and occasionally assists lobby tellers with a variety of duties as required. Performs most complex Teller functions as needed. Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Assumes responsibility for related duties as required or assigned.

High school graduate or equivalent is required.

• Knowledge of the fundamentals of quality customer service.
• Currency and check handling knowledge is required for full-time positions.

• Extensive customer service experience.
• Strong experience handling currency and checks is required for full-time positions.

• Excellent interpersonal and communication skills.
• Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.
• Professional in appearance and attitude.
• Good math skills.
• Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
• Good typing/data entry skills.

None.

• Currency and check handling knowledge is preferred for part-time positions.
• Basic understanding of financial operations is strongly preferred.
• Knowledge of Teller operations is preferred.

• Strong experience handling currency and checks is preferred for part-time positions.
• Teller or related experience is strongly preferred.

Ability to fluently speak and read in both English and Spanish.

• Stoop:
  Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
• Finger dexterity:
  Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Grasping:
  Using fingers and palm on an object.
• Feeling:
  Perceiving sensual characteristics of objects including size, shape, texture, temperature, etc through touch.
• Talking:
  Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Average hearing:
  Able to hear average or normal conversations and receive ordinary information.
• Repetitive motion:
  Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Average visual abilities:
  Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical strength:
  Sedentary work. Exerts up to 50 lbs. of force occasionally. Lifts up to 10-15 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.