Customer Reliability Engineer or Technical Specialist; Entry Level

Customer Reliability Engineer Or Technical Specialist (Entry Level)

Under close supervision, the entry level Reliability Engineer or Technical Specialist will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The role directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering or technical judgment and responsibility to resolve customer inquiries.

Responsibilities include but not limited to the following:

• Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
• Performs failure analysis on mechanical seals and inputs findings into John Crane's reliability management software.
• Reviews customer applications and makes recommendations.
• Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures.
• Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management.
• Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment.
• Reviews overall seal and component part materials, proposals, layouts, installation, assembly, and detail drawings.
• Prepares reports and recommendations to management and assists in development and management of partnership programs.
• Observes and reports field performance results; collects and evaluates customer data, while working with local John Crane office and sales representatives.

Qualifications:

• Bachelor of Science in Mechanical Engineering preferred. High school diploma or equivalent required.
• Experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments preferred.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Capable of handling multiple priorities simultaneously in a demanding environment and complete tasks in a timely and efficient manner.
• Effective written and verbal business communication skills. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Ability to complete tasks in a timely and efficient manner.
• The ability to effectively work within diverse teams locally and across functions.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.