Financial Service Representative

Essential Functions

Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR answers questions and provides information upon request from bank customers and assists them in understanding and utilizing the bank’s products and services. The FSR opens and services new and existing bank customers’ accounts, assists and supports the Lobby Manager in leading other employees to meet and exceed excellent customer experience, maintains and operates a teller cash drawer to process customer transaction requests, and establishes and maintains customer records to adhere to all banking regulations.

The Financial Service Representative must help assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

• Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank SSB.
• Maintain current knowledge of bank products and services offered.
• Open new accounts and service existing accounts for personal and commercial customers.
• Obtain consumer identification information per CIP and the USA Patriot Act before opening an account.
• Obtain all required identification information and commercial documentation for business customers as required per CIP before opening a business account.
• Update customer files, signature cards, resolutions, etc. for bank records.
• Screen personal account holders via Chex Systems.
• Screen commercial accounts via FIS eAccess/Chex Systems online.
• Process ATM/Debit Card and check order requests.
• Establish and reset online banking access through Net Teller.
• Cross‑sell bank products and services to new and existing bank customers.
• Open, close and service certificate of deposits for personal and commercial customers.
• Process Individual Retirement Accounts (IRA) opening, closing, and transfer requests.
• Establish and update new account files.
• Maintain daily rate sheet.
• Serve as a Notary for bank customers and bank personnel if approved by bank Cashier.

• Maintain and operate a teller cash drawer.
• Assist bank customers with account deposits, check cashing, and savings and checking withdrawals.
• Process loan payments.
• Issue cashier’s checks and money orders.
• Keep records of money and negotiable instruments as required per banking regulations.
• Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation.
• Answer general account questions for bank customers.
• Cross‑sell bank products and services.
• Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with FIS.
• Balance cash drawer at the close of the business day.
• File all proof work at the close of the business day.

• Open and close safe deposit boxes via FIS.
• Establish and update safe deposit box account files.
• Prepare new and updated safe deposit box contracts.
• Allow access to Safe Deposit Box Vault to customers.
• Complete entry tickets for customers accessing box and enter the data into FIS.
• Maintain current job knowledge and adhere to all bank policies and procedures.

Maintain current job knowledge of bank products and services.

Practice quality teamwork to ensure the success of the bank as a whole as well as your assigned banking center.

Answer telephones, answer questions and direct callers to proper Bank personnel.

Assume responsibility for various department functions in the absence of staff members or in overwhelming situations.

This position has no supervisory responsibilities.

This is a full‑time, non‑exempt position. Typical work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

No travel is expected for this position.

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.

Responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing,…