Operations Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

The Operations Manager is responsible for leading and overseeing all day-to-day Port Arthur marine operations, reporting to the General Manager and supervising Assistant Managers and crews. The position is responsible for maintaining a safe, efficient, reliable, and fully staffed 24-hour operation.

• Operations: Plan and oversee daily marine operations, crew assignments, scheduling, staffing, and resource allocation.
• Personnel: Recruit, train, develop, retain, and hold operational employees accountable; maintain adequate depth of qualified personnel and develop future supervisors.
• Safety & Compliance: Provide active field safety leadership, identify hazards, enforce company requirements, and ensure compliance with regulatory and customer requirements.
• Vessel & Equipment Readiness: Ensure vessels, vehicles, boats, and equipment are properly inspected, maintained, repaired, and operationally ready.
• Emergency & Weather Response: Lead severe-weather preparations, emergency response, after-hours management, and recovery of operations following disruptions.
• Customer Relations: Maintain strong customer relationships, understand customer needs, address complaints, resolve service issues, and identify opportunities to improve service.
• Performance & Cost Management: Manage labor utilization, overtime, staffing efficiency, operational performance, and job/timekeeping accuracy.
• Communication: Maintain regular communication with the General Manager and other departments regarding staffing, customers, equipment, operational performance, and emerging issues.
• Facility & Workplace Standards: Maintain clean, organized, safe, and professional facilities, yards, vehicles, and work areas.

The ideal candidate needs strong marine line-handling knowledge, leadership, safety awareness, decision-making, communication, organizational, customer-service, and employee-management skills. They should understand the Port Arthur/Sabine Pass operating area and be capable of managing a 24-hour operation, including emergencies and changing operational demands.

• High school diploma or equivalent
• At least 5 years of relevant marine/line-handling experience preferred
• Prior supervisory or management experience required
• Marine line-handling experience strongly preferred
• Valid TWIC
• Valid driver's license with acceptable record
• Texas Parks and Wildlife boater education certification
• Ability to obtain required customer access credentials and certifications
• Valid driver's license with acceptable record
• Texas Parks and Wildlife boater education certification
• Ability to obtain required customer access credentials and certifications

This is a hands-on field and office management position, not an office-only role. The manager must be able to access docks, vessels, boats, yards, and industrial facilities; work around marine hazards and changing weather conditions; wear required PPE; and lift up to 50 pounds when necessary. Because the operation is 24/7, the manager must be available for nights, weekends, holidays, emergencies, and significant operational issues when needed.