Distributed Computer Systems Specialist

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

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Requisition No: 876088

Agency:
Department of Health

Working Title:

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

• Treating customers, the public and staff with courtesy, respect, and dignity, presenting a positive public image
• Assisting in developing, documenting, implementing, monitoring, maintaining, and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components
• Assisting in disaster preparedness and response
• Assisting in identifying, documenting, measuring, and improving Information Technology processes

• Provides technical support to end users, performing diagnostics and troubleshooting of hardware, software, operating systems, applications, and connectivity issues.
• Resolves access, authentication, performance, and configuration issues across supported systems and platforms.
• Performs advanced troubleshooting of network connectivity, shared resources, server/client interactions, and enterprise service dependencies.
• Identifies issues requiring escalation and coordinates with higher‑level technical staff or service providers.

• Installs, configures, updates, and maintains computer operating systems, software applications, and approved security patches.
• Supports the deployment, maintenance, and troubleshooting of enterprise applications, productivity tools, and platform services.
• Assists with configuration changes, system adjustments, and testing as part of change management processes.

• Troubleshoots connectivity issues involving local, wide‑area, wireless, and cloud‑based resources.
• Supports directory, identity, and access management functions, including group policies and access control settings.
• Assists in resolving issues related to shared drives, mapped resources, print services, enterprise applications, or cloud service access.

• Installs, configures, and supports server hardware and software under the direction of higher‑level administrators.
• Assists with operational tasks related to enterprise infrastructure, system updates, monitoring, and service reliability.
• Performs initial setup, activation, configuration, maintenance, and troubleshooting of mobile devices and mobile operating platforms.
• Installs updates, security patches, and approved applications for mobile and remote‑access technologies.

• Installs, configures, services, and troubleshoots distributed computing hardware, including workstations, peripherals, printers, scanners, and related devices.
• Supports the installation, configuration, maintenance, and troubleshooting of communication devices and related systems, including VoIP, analog devices, and mobile platforms.
• Performs preventive maintenance and coordinates repairs or replacements as needed.

• Tracks and updates technology asset information, including assignment, location, condition, and lifecycle status.
• Performs asset check‑in/out, maintains inventory records, and participates in inventory audits.
• Sanitizes equipment and prepares assets for transfer, surplus, or disposal in accordance with established guidelines.
• Creates, modifies, or terminates user access to information resources under appropriate authorization.

• Creates and maintains technical documentation, support procedures, configuration records, and operational logs.
• Documents system issues, resolutions, changes, and configurations to support continuity and knowledge sharing.

• Provides user guidance and training on hardware, software, communication tools, productivity applications, and general system usage.
• Recommends training or resources to improve effective use of technology.

• Use of equipment and supplies related to the position
• Statutes, rules and regulations that pertain to the programs
• Distributed processing operations, software,…