Admin & Warranty Coordinator

Benefits:

• Company parties
• Competitive salary

🛠️ Admin & Warranty Coordinator
Full-Time | In-Office | Monday–Friday 8am-4pm
Guaranteed full time hours
No overtime


📌 About Us

Budget Blinds is the #1 provider of custom window coverings in North America.
Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

🎯 Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

This role requires:

• Extreme attention to detail
• Confidence dealing with vendors, installers, and sales staff
• Strong documentation habits
• Calm, professional communication with customers
• The ability to enforce process and timelines

This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.

🧾 Key Responsibilities

🔁 Warranty & Remake Management

• Receive, triage, and document all warranty and remake requests
• Determine root cause (vendor error, installer issue, sales error, customer damage)
• Request and organize photos, measurements, invoices, and confirmations
• Place remake orders accurately with vendors
• Track remake numbers, timelines, and resolutions

📂 Documentation & Systems

• Maintain accurate records in TouchPoint (CRM)
  
• Upload photos, installation sheets, vendor confirmations, and email chains
• Update internal remake and warranty tracking spreadsheets
• Ensure all files are complete, clean, and searchable

📞 Customer Communication

• Contact customers professionally regarding warranty issues
• Set clear expectations on timelines and next steps
• Provide calm, confident follow-up — even in difficult situations
• Escalate issues appropriately when needed

🧑‍🔧 Internal Coordination

• Communicate with installers to clarify issues or missing information
• Work with sales reps when mistakes occur and ensure accountability
• Coordinate with management on repeat issues or training needs

📊 Reporting & Accountability

• Track trends in:
  • Vendor errors
  • Installer mistakes
  • Sales errors
  • Customer-caused damage
• Prepare weekly or monthly summaries for ownership
• Help improve systems to reduce repeat issues

✅ Required Skills & Experience

• Strong organizational and documentation skills
• Comfortable enforcing process and following up
• Confident written and verbal communication (English required)
• Able to manage multiple files at different stages
• Tech-savvy (CRM systems, spreadsheets, email, file uploads)
• Calm under pressure and emotionally mature
• Able to work independently without constant supervision

⭐ Preferred

• Experience in warranties, logistics, admin, construction, or trades
• Familiarity with CRM systems (TouchPoint, Salesforce, etc.)
• Experience dealing with vendors or manufacturers
• Background in customer service with problem resolution

🚫 This Role Is NOT For Someone Who:

• Avoids confrontation or difficult conversations
• Struggles with follow-through
• Dislikes structure, checklists, or documentation
• Needs constant reminders to complete tasks
• Gets overwhelmed Easily

💼 What We Offer

• Full-time, stable position
• Competitive pay based on experience
• Structured systems and clear expectations
• Supportive ownership team
• Long-term growth opportunity

📩

How to Apply

Please submit:

Your resume

A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters.

HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.