Customer Experience Associate

Work Location: Port Coquitlam, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

Customer Experience Associate at TD Canada Trust. Responsible for processing financial transactions, providing excellent customer experience, and promoting banking solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments per standard operating procedures and regulatory requirements.
• Understand and determine customer needs to recommend appropriate solutions.
• Respond and resolve customer concerns using standard procedures and escalating when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner.
• Connect personally with customers to advise them on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities.
• Deliver quality customer experiences and recommend operational improvements where possible.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• Initiative, accuracy, detail orientation, ability to handle multiple tasks and changing priorities.
• Dynamic communicator with customer experience skills, verbal and written communication in a calm, courteous manner.

Base salary, variable compensation, and comprehensive benefits including health, well‑being, savings, retirement, paid time off, career development and recognition programs.