Front Office Manager

Luxury Hotel in Port Elizabeth is looking for a Front Office Manager.

We are seeking a responsible, experienced Front Office Manager. In this position, you will be responsible for supervising reception staff, managing all front-end duties, room checks and providing excellent customer service to guests.

As the first face visitors see when they enter the hotel, you must be friendly, informative and welcoming to visitors, and be able to handle questions, complaints, reservations and bookkeeping.

Duties:

Assign tasks and ensure all staff positions are covered for the duration of shift
Answer phone inquiries, direct calls and provide basic information
Oversee and manage receptionists, and porters
Address complaints and requests with quality customer service skills
Recruit and train new employees
Maintain office equipment such as photocopier, fax machine, telephones etc.
Monitor front desk and ensure all employees comply with all procedures and policies
Oversee mail deliveries, packages, and couriers
Purchase, track, and invoice office supplies
Create, organize, and maintain rosters for all employees
Ensure front desk is covered at all times
Perform bookkeeping, reservations, and clerical duties
Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
Managing the Room check chart and admin
Managing events and restaurant bookings
Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready

Requirements:

High school degree or equivalent; or certification in management in related field preferred
At least 3+ years of previous experience as a FOM or Assistant front office manager or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouragement to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry
Strict adherence to company policy and procedures, mission statement, and sales goals”
Own transport essential Work shifts