Office Manager
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2026-01-24
Listing for:
Staff Solutions
Full Time
position Listed on 2026-01-24
Job specializations:
-
Business
Business Administration, Administrative Management, Business Management, Operations Manager -
Management
Business Administration, Administrative Management, Business Management, Operations Manager
Job Description & How to Apply Below
Key Responsibilities 1. Operations Management & Leadership
- Team Leadership: Provide direct supervision and leadership to Office Administrators in both the Johannesburg and Gqeberha branches
, ensuring consistent standards, performance, and service delivery across locations. - Process Efficiency: Develop, document, and implement standardized operational procedures to drive efficiency, consistency, and alignment with company objectives.
- Office Operations: Oversee daily office functions—including supplies management, facilities coordination, and workspace organisation—ensuring a professional and productive environment in both offices.
- Compliance Oversight: Manage compliance related to office operations, licensing, documentation, and administrative best-practice requirements. Collaborate with departmental heads such as Sales and Finance to ensure full compliance.
- Client Experience Management: Serve as the internal champion for customer service excellence, ensuring client needs, expectations, and requests are effectively managed by administrative and operations teams.
- Escalation & Issue Resolution: Act as the primary escalation point for client concerns or service-related issues, resolving matters promptly to maintain exceptional levels of customer satisfaction.
- CRM Data Integrity: Oversee the accuracy, quality, and upkeep of client information within the CRM system, ensuring reliable data for sales, consulting, and operational decision-making.
- Certifications & Compliance: Manage administrative processes related to client certifications, audits, renewals, and compliance requirements, ensuring deadlines are met and all documentation is correctly filed.
- Strategy Implementation: Support the execution of company growth strategies by converting high-level objectives into practical administrative and operational action plans.
- Reporting: Prepare and present operational performance reports, KPIs, and client satisfaction metrics to senior management for strategic decision-making.
- Resource Planning: Forecast and plan future administrative and operational resource needs based on projected growth, workload, and strategic business priorities.
- Experience: Minimum of 5 years’ progressive experience in Office Management, Operations, or Business Administration, ideally with oversight of multi-site operations.
- CRM Expertise: Proven background in Customer Relationship Management and demonstrated success in improving client experience and CRM utilisation.
- Education: A qualification in Business Management, Office Administration, or a related discipline is highly advantageous.
- Leadership: Demonstrated ability to lead, motivate, and develop administrative teams across multiple locations.
- Technical Proficiency: Advanced MS Office skills (particularly Excel and PowerPoint) and strong experience working with CRM systems.
- Leadership & Communication: Strong leadership capabilities with the ability to communicate clearly, confidently, and professionally across all levels.
- Strategic Thinking: Ability to align administrative and operational functions with broader business goals.
- Problem-Solving: Strong analytical skills with the ability to resolve operational challenges and client issues efficiently.
- Accountability: High level of ownership with meticulous attention to detail, documentation accuracy, and compliance adherence.
- Exceptional written and verbal communication skills.
- Professional and courteous phone etiquette.
- Ability to collaborate effectively and support a diverse team environment.
- Strong organisational ability and attention to detail.
- Leadership-driven mindset with the ability to influence and guide others.
- Client-centric approach with a passion for service excellence.
- Strong diplomacy, conflict-resolution skills, and relationship-building capability.
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