Service Consultant

The purpose of the job is to assist a Service Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing Alexander Forbes Health approach, which is currently guided by our “SERVE Model”.

• Matric
• Accredited with CMS and FSCA
• NQF 5
• Regulatory Examination 5
• Relevant Degree or equivalent (an advantage)

• 2 - 3 years’ experience in a healthcare brokerage
• Healthcare industry, product and legislative knowledge
• Driver’s license – essential, willing to travel

• Problem solver and pro-active
• Ability to communicate effectively with colleagues, management and clients
• Ability to work with both people and complex data
• Ensure good self-management skills (adherence to deadlines, planning, prioritizing, ability to work under pressure and time management)
• Microsoft Office competency

• Manage medical scheme membership retention
• Billing Reconciliations knowledge and experience essential.
• Ensuring confirmation of income is done quarterly.
• Provide payroll contact training as and when required and maintain relationships
• Conducting presentations and workshops for employer contacts, members and employees at year end and during the year as needed.
• Monitoring and follow through outstanding member application forms, as well as monitoring of tracking report.
• Ensuring that standard documents i.e. file notes, FNA’s and minutes of meetings are issued timeously as per consultants’ manual
• Adherence to SLA deadlines
• General administration, filing and on SharePoint. Electronic storing of minutes, FNA, file notes and reports etc
• Year-end project planning participation including the preparation of client communication, presentations conducted and reports presented

At Alexforbes, we don’t just offer jobs - we build careers. Here’s what makes us stand out:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

• Total Rewards Package:
  Competitive short- and long-term incentives.
• Power Of One:
  Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover:
  Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

• Flexible Ways of Work:
  Hybrid work model to suit your lifestyle.
• Connectivity Benefit:
  Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services.