Contract Manager

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CONTRACT MANAGER to join a team based at our Port Elizabeth Offices.

This role reports directly to Branch Manager, in the Cleaning Business Unit.

• National Senior Certificate / Grade 12.
• Minimum of 3 years 'experience in the industry both in Cleaning and Hospitality
• Ability to work effectively as part of the team
• Good problem-solving skills
• Good analytical and customer service skills
• Must be able to work under pressure
• Fully computer literate
• Good communication, inter-personal and report writing skills
• Pay attention to detail
• Basic knowledge of Health and safety Act of 1993
• Detail oriented with excellent organisational skills
• Ability to work independently, handle multiple tasks and meet deadlines
• Be in apposition of a valid un-endorsed driver's license
• Committed and willing to make occasional personal sacrifices to meet deadlines

• Ensure all operational duties are performed on a daily basis.
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Attend customer’s daily, weekly & monthly meetings.
• Control the issue of Chemicals, uniforms & equipment.
• Ensure periodic cleaning schedules are done and shared with Integrated.

• Check daily and monitor the biometric PRP system with manging all exceptions daily.
• Ensure that your staff does not exceed contractual requirements.
• Develop and train the labour force.
• Recruit replacement staff.
• Ensure Servest staff look representable at all times (Full uniforms in place, daily).

• To be the first point of Contact for all operational queries.
• Have firsthand knowledge of Cleaning Requirements
• Be innovative, introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
• Ensure Customer satisfaction by optimizing client service levels.
• Ensure all cleaning assessments and route audits are done.
• Be the point of contact between Servest.

• Liaise with operational personnel on service quality.

• Ensure all Servest Staff receive site base induction
• Conduct disciplinary hearings.
• Control staff training schedule.

• Control all Servest Equipment and Assets on site.
• Maintain service plans and maintenance and repair of equipment
• Maintain asset register for all equipment on-site.
• Conduct weekly inspection of all your equipment.
• Ensure monthly consumable stock is done and deliverd timeously.