Branch Manager - Unicare SchuinVilla

Position Summary

Industry: Pharmaceutical Sector
Job category: FMCG, Retail, Wholesale and Supply Chain

Location:

Gqeberha (Port Elizabeth)

Contract:

Permanent
EE position:
Yes

Clicks Group

We are seeking to appoint a Branch Manager for our Unicare division that is passionate about retail and service excellence, confident to manage a 24hr store, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the Front Shop and Dispensary business and will be based in Gqeberha – Port Elizabeth reporting to the Head of Unicare.

To manage and lead implementation of Unicare operating plan by achieving sales, profitability and compliance targets through the delivery of efficient operations and exceptional customer service in line with the Unicare strategy, business objectives and regulatory requirements.

• To drive financial performance by achieving sales, turnover and profitability targets through effective operational execution and team performance.
• To manage the day‑to‑day operations of the branch and ensure efficient processes.
• To maintain compliance and ensure adherence to all relevant regulations, policies, procedures and standards to mitigate risk to the business.
• To create a customer‑first culture and drive delivery of exceptional customer service in order to build customer loyalty and positive brand perception.
• To build and maintain strategic relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities to facilitate seamless delivery of business objectives.
• To drive continuous improvement by identifying operational inefficiencies and implementing process improvements that enhance overall branch performance, customer experience and profitability.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks and maintain effective control over the branch.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

• Essential:
  
  B. Degree or Diploma in retail / finance management or related.
• Desirable:
  Bachelor's degree in Pharmacy.
• Advanced Diploma or Master's degree in Business Management, Retail Management, or Healthcare Management.

• 5 – 8 years’ experience in a management and leadership role in Pharmacy operations.
• 5 years’ experience in budgeting, financial and cost management.
• 3–5 years’ experience in managing retail operations, customer service, a diverse team.

• 5 years’ experience in managing multi‑site or regional retail operations.
• 4–5 years’ experience in a pharmacy specific management role, including clinic and healthcare service oversight.

• Budgeting and financial management.
• Knowledge of pharmacy laws, health regulations, and compliance.
• Understanding of pharmacy retail processes and service delivery.
• Knowledge of product merchandising and stock management.
• Knowledge of how to drive revenue, manage costs and optimise financial performance.
• Performance management.
• Stock control, ordering processes and supplier management.
• Regulatory audits, risk assessment and security protocols.
• Budgeting, cost control and financial reporting.

• Planning and organising.
• Analytical skills.
• Attention to detail.
• Ability to drive sales and grow market share.
• Customer service orientation.
• Finance management, including budgeting and cost control.
• Ability to make sound decisions under pressure.
• Verbal and written communication skills.
• Performance management.
• Risk management.
• Problem solving.
• Conflict resolution.

• Deciding and initiating action.
• Leading and supervising.
• Persuading and influencing.
• Coping with pressures and setbacks.
• Analysing.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Following instructions and procedures.