Control Room Manager

Job Specification:
Control Room Manager
Position Title

Control Room Manager

Full-Time

Operations Director / Security Manager

The Control Room Manager will oversee the full operational management of the control room, ensuring effective monitoring, incident response, and staff supervision within a high-pressure security environment.

This role requires a strong, disciplined leader capable of managing teams, enforcing compliance standards, and maintaining operational efficiency while handling HR-related responsibilities.

The successful candidate must be decisive, calm under pressure, and capable of managing both operational and personnel matters professionally.

• Manage and supervise daily control room operations
• Oversee monitoring systems, incident reporting, and response protocols
• Ensure adherence to company SOPs and security procedures
• Maintain accurate records and reporting systems
• Drive operational improvements and efficiency

• Supervise control room personnel
• Manage staff performance and conduct
• Handle disciplinary procedures in line with company policy
• Manage leave schedules, overtime control, and shift planning
• Ensure staff compliance with PSIRA regulations

• Prepare operational reports
• Ensure proper documentation of incidents
• Maintain attendance and shift records
• Liaise with management and clients when required

• PSIRA Registration (Minimum Grade
  
  B)
• Matric (Grade 12) or higher qualification
• Minimum 5 years experience in a control room environment
• At least 2 years in a supervisory or management role
• HR management experience (disciplinary processes, staff performance, leave and overtime management)
• Strong leadership, communication, and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work flexible hours, including nights, weekends, and public holidays
• Ability to remain calm, decisive, and effective under pressure

• Strong people management skills
• High level of accountability and integrity
• Operationally focused and detail-oriented
• Conflict resolution capability
• Ability to manage high-stress situations professionally