Sales Representative

Qualifications

• Computer skills - Microsoft Windows and Email software.
• Strong oral and written communication skills.
• Ability to explain technical details clearly to customers.

• Determine replacement parts required in accordance with sample parts provided by the customer, customer requests or orders, by consulting internet and printed catalogues and the Company database to determine replacement part numbers and prices.
• Carefully examine returned items for defects, prior to the processing of Returns for Credit (RFC's).
• Measure parts, using a Vernier or other precision measuring instrument to ensure correct sizes supplied.
• Supply customer with parts from available stock where possible and timeously request the placement of orders when necessary.
• Maintain and increase product knowledge by studying and digesting updated catalogues, product information literature.
• Ensure that all generator, complete engine and small plant equipment enquiries are discussed with management who will distribute them to staff trained to handle these enquiries.
• Provide monthly reports to management, as well as sales forecasts with long and short-term sales and profit objectives as required to achieve monthly targets.
• Comply with all Claims and Returns instructions and procedures so as to ensure these are properly dealt with in accordance with company policy.
• Comply with all company procedures relating to the obtaining of required customer information and details (COD accounts and 30 Day Accounts).
• Monitor competitor pricing and pass this information on to management so that it can be loaded on the Unibase system.
• Establish and manage good relationships with customers that recognize and enforce concepts leading to customer loyalty and referrals.
• Follow-up and resolve customer requests and complaints, referring same to senior management where necessary.
• Assist in the development and implementation of product lines in demand in order to increase sales revenue.
• Actively promote the products that the Company offer to its customer base.
• Ensure customers’ requirements are met in an efficient, knowledgeable and professional manner.
• Reply to all telephonic, electronic mail and internet requests made and provide information as requested.