Watchstander - Aegis Fleet Readiness Support

The Team and the Role

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise.

By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.

Reporting to the Program Manager, the 24/7 Watchstander - Aegis Fleet Readiness Support
will provide on-site engineering, technical, and supportability analysis support from a designated shore facility. Watchstanders serve as front-line support to Fleet units by monitoring communications, documenting and triaging requests, coordinating with technical SMEs, and maintaining readiness reporting in support of Aegis Fleet Readiness and Distance Support operations for the fleet on behalf of Naval Surface Warfare Center (NSWC), Port Hueneme Division (PHD).

This position is located in Port Hueneme, CA.

• Stand a formal 24/7 watch from a designated shore facility in support of AEGIS Fleet Readiness and Distance Support operations.
• Monitor and respond to fleet requests received through chat, email, and phone channels within established timelines and in accordance with current Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and Team Lead guidance.
• Provide front-line customer service to Fleet units by receiving requests for technical assistance, conducting initial triage, and coordinating with the appropriate on-call Subject Matter Expert (SME), Branch Manager, or technical stakeholder.
• Generate, update, and maintain tickets in the Information Technology System Manager (ITSM) database or other designated support tools.
• Conduct proper shift turnover and maintain continuity of watch operations across day and night watch sections.
• Review message traffic, including CASREPs, CASUPs, and related readiness information, and update Combat Systems Fleet Readiness Status Charts and status files as required.
• Prepare and distribute required daily reports when assigned to night watch or day watch, including AEGISTT 24/7 Daily Reports and Ship Defense daily reports, as applicable.
• Upload required report documentation to the classified AEGISTT 24/7 Distance Support website and maintain information accuracy in accordance with established procedures.
• Attend required training, maintain releasability and disclosure training, support Under Instruction watch stander training as assigned, and become TQS qualified within the required timeframe after obtaining SIPR access.
• Bid and proposal support if requested.
• Other duties as assigned.

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• HS Diploma required. Technical school diploma, associate degree, equivalent military training, or relevant experience supporting Navy combat systems, shipboard operations, fleet readiness, logistics, maintenance, or technical support environments required.
• Five (5) years of experience providing similar support duties in a U.S. Navy Aegis or similar environment.
• Ability to obtain and maintain SIPR access and comply with all applicable classified system, releasability, disclosure, and security requirements.
• Ability to work on-site at a Government facility on a 12-hour rotational shift schedule, including nights, weekends, holidays, and emergent coverage as required. Telework is…