Patron Services Librarian; PSL

Overview

Under the general direction of the User Experience Manager, the Patron Services Librarian offers convenient service to all library users through a variety of contact methods (such as phone, email, and live chat); provides circulation, reference and general information assistance; serves as remote support for KDL branch staff; and serves as a model for KDL’s Service Priorities.

• Provides reference and information services to library patrons. Duties include, but are not limited to: receiving and answering of questions regarding collections, library services and policies; interpreting patron needs.
• Conducts research necessary to obtain sources of information; obtaining copies of information through inter and intra-library loans; assisting patrons in the use of subject specialty materials; and recording reference statistics.
• Assists patrons in their search for library materials; provides material's advisory and reference interview services as needed, by utilizing ILS, print sources, KDL electronic databases and Internet on-line tools with proficiency.
• Participates in blogging and social media in support of library initiatives and operations.
• Facilitates, instructs and assists Library staff, volunteers, and patrons in basic technical support, maintenance and troubleshooting in the use of a variety of library equipment such as copy machines, eReaders, basic computer hardware and software, online tools, and with one-on-one tech tutoring.
• Assists in planning, organizing and implementing of Library programs and special projects for KDL that meet patron needs, including underserved communities.
• Pursues professional development by serving on KDL committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent Library policies, procedures and equipment.
• Performs other clerical tasks upon request, including materials order entry, supply ordering, word processing, filing, checking in new periodicals, sorts and distributes U.S. and inter-office mail etc.
• Serves the public by checking in and out library materials, collecting money for lost and damaged materials, issues new/replacement library cards, registers new patrons and processes name and address changes.
• Effectively facilitates access to KDL’s digital collection by providing demonstrations of and assistance with multiple format eReader devices and applications.
• Ensures circulation policies and procedures are followed for the proper handling of customer and material records for an accurate library database. This includes data entry of late, lost, damaged, and claims returned items, and patron information including necessary notes.
• Provides branch staff with remote support and problem-solving in order to streamline services related but not limited to: the ILS, general library process, and KDL policies and procedures.
• Runs reports and lists for item hold information and inter-library loan requests. Provides lists to others for purposes of retrieving items requested, and routes items appropriately. Contacts patrons or other libraries as necessary.
• Provides information to customers regarding the Library’s circulation policies, procedures and refers issues to branch management as appropriate.
• Answers all TBBC calls, troubleshoots TBBC issues, and escalates when needed to the Accessibility and Inclusion Specialist.
• Performs other duties as assigned.

• This job requires a Master’s degree in Library Science or related/relevant field, or Bachelor’s Degree plus 5 years relevant experience, or High school degree plus 10 years applicable experience, with at least five of the ten in successful service as Assistant Branch Librarian at Kent District Library.
• Ability to travel between work locations and related places of business as needed.
• Working knowledge and understanding of the principles, methods and practices of public library operations, including searching methods, materials advisory and reference interviews. Incumbent is also required to acquire knowledge of the policies and procedures of Kent District Library.
• Considerable knowledge of available circulating materials and basic…