Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations:
Warren, MIposted on:
Posted 4 Days Agojob requisition :
R-101262
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* Job Description:

** Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.
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* QUALIFICATIONS:

*** High School diploma or equivalent required; some college preferred
* Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
* Must be able to pass a criminal background check and drug screening
* Excellent phone etiquette and ability to communicate clearly and effectively
* Proficient computer skills and ability to learn multiple new software
* Ability to work in a fast-paced environment and handle high call volumes
* Strong problem-solving skills and ability to build rapport with customers
* Ability to stay calm and maintain a positive attitude even in challenging situations
* 30 WPM+ typing
** RESPONSIBILITIES:
*** Take calls and respond to customer inquiries in a a professional and timely manner
* Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
* Provide accurate information about products, services and company policies
* Ability to sit for long periods of time
* Handle customer complaints when possible and resolve issues to ensure customer satisfaction
* Perform data entry tasks to update customer records and maintain accurate documentation
* Always keep the customer information confidential
* Adhere to the attendance police of the Call Center
* Other duties as assigned
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* SCHEDULE:

*** Monday through Friday
* Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.locations:
Warren, MIposted on:
Posted 3 Days Agotime left to apply:
End Date:
June 30, 2025 (20 days left to apply)
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